Refund policy
RETURNS & EXCHANGES
All sales are Final Sale and we do not offer returns, unless you purchase Seel Return Assurance.
For defective or damaged products, please contact us at info@bodyshiftbeads.com with information about your order to discuss a refund or exchange.
If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items. You can learn more about the Seel Return Assurance policy here. If you do not purchase Seel Return Assurance along with your order, the order is Final Sale as stated above.
LOST OR STOLEN PACKAGES__
If your package has been confirmed via USPS delivered and you did not receive it you must file a claim with USPS as we are not responsible for lost or STOLEN packages.
Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address.
If you decide to file a claim through PayPal your tracking number will be uploaded which states that your package was indeed delivered. The only time that we will resend or refund is when tracking confirms that the package was lost DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception etc.
In the rare case you receive an incorrect order, please ship us the incorrect order and we will ship the correct products. If you are missing item(s) please contact me and item will be shipped.
All BodyShift Beads are custom-made to size and are personal in nature; therefore, we are unable to offer refunds or exchanges once your order has been processed. However, we will work with you to provide size adjustments as necessary.